Privacy Policy

Last Updated: May 5, 2026

Ditch Kitchen & Surf Bar, doing business as Ditch (“Ditch,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit eatatditch.com, interact with us online, make a reservation, place an order, join our marketing lists, submit an inquiry, apply for a job, purchase a gift card, or otherwise communicate with us.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

You may provide information when you:

  • Make a reservation

  • Place an online order

  • Submit a catering or private event inquiry

  • Join the Surf Club, loyalty program, email list, or SMS list

  • Purchase or send a gift card

  • Contact us through our website

  • Apply for a job

  • Participate in promotions, events, surveys, or giveaways

This information may include your name, email address, phone number, mailing address, order details, reservation details, event details, employment information, payment-related information, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the site

  • Referring website

  • Location information based on your device or IP address

  • Cookies and similar tracking technologies

Information from Third-Party Platforms

We may receive information from third-party services we use to operate our business, including reservation platforms, online ordering providers, payment processors, email/SMS marketing platforms, loyalty programs, analytics providers, social media platforms, hiring tools, and gift card providers.

2. How We Use Your Information

We use the information we collect to:

  • Process reservations, orders, payments, refunds, and gift card purchases

  • Respond to inquiries, catering requests, private event requests, and customer service messages

  • Send confirmations, updates, and transactional messages

  • Send marketing emails, text messages, special offers, event announcements, loyalty updates, and promotions

  • Improve our website, menu, guest experience, marketing, and operations

  • Analyze website traffic and advertising performance

  • Manage job applications and hiring

  • Prevent fraud, protect our business, and maintain security

  • Comply with legal obligations

3. Email and SMS Marketing

If you sign up for our email or SMS communications, we may send you updates about specials, events, promotions, loyalty offers, menu drops, and other Ditch-related news.

By providing your phone number and opting into text messages, you agree to receive recurring automated and non-automated marketing text messages from Ditch. Consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary.

You may opt out of SMS messages at any time by replying STOP. You may unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email.

Even if you opt out of marketing messages, we may still send you transactional or service-related messages, such as reservation confirmations, order updates, or responses to inquiries.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Help the website function properly

  • Remember preferences

  • Understand how visitors use our site

  • Measure marketing and advertising performance

  • Deliver relevant ads on platforms such as Google, Meta, Instagram, Facebook, or other advertising networks

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly without cookies.

5. How We Share Information

We do not sell your personal information in the traditional sense.

We may share information with trusted third parties that help us operate our website and business, including:

  • Reservation platforms

  • Online ordering providers

  • Payment processors

  • Gift card providers

  • Email and SMS marketing platforms

  • Loyalty and CRM providers

  • Website hosting and analytics providers

  • Advertising platforms

  • Hiring and applicant tracking services

  • Professional advisors, such as attorneys, accountants, and consultants

We may also share information when required by law, to protect our rights, to prevent fraud, or in connection with a business transaction such as a merger, sale, financing, restructuring, or transfer of assets.

6. Third-Party Websites and Services

Our website may link to third-party websites or services, including reservation platforms, online ordering systems, payment processors, social media platforms, delivery services, and gift card providers.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Your use of those third-party services is governed by their own privacy policies and terms.

7. Payment Information

Payments made through our website or linked third-party services are processed by third-party payment processors. We do not store full credit card numbers on our website.

Payment processors may collect and process your payment information according to their own privacy policies and security practices.

8. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no website, system, or method of transmission is completely secure. We cannot guarantee absolute security of your information.

9. Data Retention

We keep personal information for as long as reasonably necessary to operate our business, provide services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Opt out of marketing communications

  • Limit certain uses of your information

To make a privacy-related request, contact us using the information below.

11. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

12. Employment Applications

If you apply for a job with Ditch, we may collect information related to your employment history, qualifications, availability, references, and other application materials. We use this information to evaluate candidates, communicate with applicants, and manage the hiring process.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

For questions about this Privacy Policy or how we handle your information, contact us at:

Ditch
25 Bayview Avenue
Bay Shore, NY 11706

Ditch Port Jefferson
140 Main Street
Port Jefferson, NY 11777

Email: info@eatatditch.com
Website: eatatditch.com